200 Main Street, Hyannis, MA. 02601

Performance Indicators


PERFORMANCE INDICATORS
 

Division Name

Program Outcome Measure                      

Public Health

To respond, investigate, and take appropriate action in regards to all health related complaints and inquiries received;  with the objective of responding to greater than 90% of complaints within twelve (12) business hours within standards and within budget

 

 

 

 

 

Activity Name

(What)

Budget

(Input)

End Product

(Output)

Unit Cost or Productivity

(Efficiency)

Service Quality

(Effectiveness)

Complaint Response

$37,456.65

385 Complaints

$97.29/complaint

99% of complaints were responded to within 12 business hours with quick appropriate action taken

 

 

 

 

 

 

 

Division Name

Program Outcome Measure                      

Public Health

To inspect all food establishments each year; with the objective of completing greater than 90% of inspections twice per year within standards and within budget.

 

 

 

 

 

Activity Name

(What)

Budget

(Input)

End Product

(Output)

Unit Cost or Productivity

(Efficiency)

Service Quality

(Effectiveness)

Food Establishment

Inspections

$44,186.24

 

448 Inspections

 

98.63/ inspection

 

100% of food establishments inspected on schedule, at least once every six months, at the HQFSI* level

 

 

 

 

 

 

*HQFSI = High Quality Food Service Inspection - Completion of a 52-item inspection report, followed by an informal discussion with the operator of the food establishment to review each of the violations observed and to provide recommendations to prevent future recurrence of violations. 

 

 

Division Name

Program Outcome Measure                      

Public Health

To re-sample all contaminated beaches; with the objective of re-sampling greater than 90% of all contaminated beaches within two hours of receiving a failed beach report within standards and within budget.

 

 

 

 

 

Activity Name

(What)

Budget

(Input)

End Product

(Output)

Unit Cost or Productivity

(Efficiency)

Service Quality

(Effectiveness)

Beach Re-Sampling

 

$173.52

 

4 Re-samples

 

$43.38/resample

 

100% of contaminated beaches were re-sampled within two hours with quick appropriate action taken

 

 

 

 

 

 

 

Division Name

Program Outcome Measure                      

Public Health

To review all failed septic system inspection reports received along with preparation and mailing-out of order letters; with the objective of completing this process within ten (10) days for at least 90% of failed systems within standards and budget. 

 

 

 

 

 

Activity Name

(What)

Budget

(Input)

End Product

(Output)

Unit Cost or Productivity

(Efficiency)

Service Quality

(Effectiveness)

Preparation / Mailing of Order Letters to Repair

 

$1,908.48

 

56 Failed Reports

$34.08/report

90% of failed septic system inspection reports were

processed  within ten days (failed reports reviewed, logged-in the computer, order letters prepared, letters mailed out).

 

 

 

 

 

 


 

Contact
Regulatory Services Director
Richard V. Scali
Health Director
Thomas Mckean
P 508-862-4644
F 508-790-6304
E Health
8:30a.m. to 4:30p.m.
Public Records Request
Richard V. Scali
Email
P 508-862-4644
200 Main Street
Hyannis, MA. 02601


   
   

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